On a shopping trip yesterday, I was third in the queue at the checkout. I watched as the sales assistant dealt with the customers in front of me. When it was their turn to be served, she asked, “How are you?” and didn’t show any interest in their mumbled response. She didn’t smile, she didn’t make eye contact, and looked bored and disinterested the whole time.
I decided to see if I could change that for her. So when I got to the front of the queue, and she asked me “How are you?” I responded “I’m very well, thank you for asking. How are you today?”
What followed was a conversation that covered the long hours she’s working today and what time she finishes, her long hours tomorrow, how tired she is when she gets home, the fact that she has the weekend off so she doesn’t mind the long hours over the next few days, and the fact that she has a teenage son – so sometimes she prefers to be at work than at home!
This woman came to life before my eyes. She smiled at me, she looked me in the eyes when she was talking to me, she smiled as she handed me a receipt and told me to enjoy the rest of my day.
It wasn’t a scintillating conversation, on that I’m sure we agree: but I left that woman in a better frame of mind than when I first interacted with her, just because I took the time to engage and talk with her.
It’s easy, so so easy, to make someone feel better: to make their day.
Give it a go – make somebody’s day today!